Removal enquiries became easier to estimate before survey.
Customers contacted with better move details and fewer missing basics.
Before
Visitors could request a quote, but the site did not guide them through move type, property size, access, packing, or storage needs.
What changed
We separated move types, added quote preparation prompts, improved trust signals, and clarified what affects pricing.
Result
Customers contacted with better move details and fewer missing basics.
Buyer hesitation
They were hesitant about asking for too much detail upfront, in case it made the enquiry feel like a form rather than a call to a straightforward local removal firm.
