FAQ
Questions about the £99/month website service.
Find clear answers about what is included, how long the work takes, payments, ownership, updates, cancellation, and support.
Scope questions answeredOwnership coveredUseful before you book
Before you buy
These are the first questions most businesses ask when deciding whether the service is right for them.
Content, timing, and process
These questions explain how content is handled, how the build moves forward, and what can affect timing.
Current website, domain, and setup
This section answers the practical questions that come up if you already have a website, domain, email setup, or existing files.
Ownership, support, and cancellation
These questions cover what you own, what stays supported, and what happens if you cancel later.
FAQ section
Before you buy
These are the first questions most businesses ask when deciding whether the service is right for them.
The initial service includes planning, full website copywriting, design, build, browser and mobile testing, contact forms, an About page with Google Maps navigation, and as many pages as the agreed website requires. Existing photos and useful copy can be carried across from another website.
Technical setup includes managed hosting, SSL, one free standard domain with no renewal fees while the service is active, free DNS and existing-domain transfer help, www setup, one business email mailbox, Google Analytics, on-page SEO, and old-page redirects to protect existing search value.
Every month includes hosting, SSL, domain renewal, website security updates, reasonable content changes, analytics-informed improvements, and website, DNS, domain, and technical support. Complex ecommerce, portals, custom software, extra mailboxes, paid tools, and advertising spend need a separate quote.
Included SEO covers page structure, search-focused headings and copy, page titles and descriptions, internal links, mobile compatibility, search-engine setup, and redirects from useful old website addresses.
This gives the website a sound search foundation and helps preserve existing value during a redesign. It does not guarantee a particular ranking, and advertising spend or a separate high-volume SEO campaign is quoted separately.
It helps you see how many people are visiting, which pages get attention, which services are attracting interest, where visitors are coming from, and what they click before they contact you.
That gives you a much better basis for deciding what to improve next, instead of relying on assumptions or vague impressions about how the site is performing.
Yes. If you want to drive traffic to the website, Pixel Peak can help configure Google Ads so the site is connected to targeted campaigns and relevant landing pages.
That support is about setup and integration around the website. The advertising spend itself is paid separately, and the standard £99 website plan should not be read as including ad budget.
After the scope and requirements are agreed, the first month is taken in advance so work can begin.
The subscription itself starts only when the website goes live, so your first live month is still a full month of service.
The strongest fit is if you run a trade, consultancy, clinic, agency, local service business, or other owner-led company that needs a stronger service website without a large upfront project bill.
It is less suitable for advanced web apps, complex portals, or anything that depends on custom server-side functionality that has not been agreed separately.
DIY tools are inexpensive to start but leave the strategy, content, and technical upkeep on you. Cheap freelancers can work well, but support quality varies heavily after launch.
Pixel Peak is positioned as a middle ground: more guided than the cheap shortcut, but lighter and easier to start than a large agency project.
FAQ section
Content, timing, and process
These questions explain how content is handled, how the build moves forward, and what can affect timing.
No. The initial website can include as many pages as the agreed launch requires. The page list is planned before work starts so the structure, copywriting, design, and timeline are clear.
Reasonable updates to those pages continue after launch. High-volume ongoing page or content programmes are discussed separately.
Yes. Full website copywriting is included. Pixel Peak writes and shapes the page structure, headings, calls to action, service messaging, About content, FAQs, and contact copy with your input.
If you already have useful copy or photos on another website, they can be carried across and improved. Rough notes are also enough to start.
Timeline bands are shown on the process page and are always estimates. Smaller launch or refresh projects can move inside 7 to 10 working days, while fuller multi-page service websites usually sit in the 2 to 6 week range.
The main things that slow projects down are revisions, missing content, delayed approvals, technical blockers, payment delays, and waiting on access to assets or domain controls.
If concerns come up, they are handled through direct discussion and practical next steps. Most decisions are resolved through staged review and practical discussion.
If a project ever reaches a genuine deadlock, Pixel Peak may still make the final call using established best practice so the build can keep moving. That is rare, but it is stated upfront so the process stays clear.
FAQ section
Current website, domain, and setup
This section answers the practical questions that come up if you already have a website, domain, email setup, or existing files.
Yes. The plan includes one free standard domain with no renewal fees while the service is active, plus www setup and one business email mailbox.
If you already have a domain, it remains yours. DNS assistance and support for transferring and connecting it are included, and existing email arrangements are checked before anything changes.
Yes. Pixel Peak can carry across useful copy, photos, brand assets, and business information from an existing website. Existing code is reviewed separately because reusing a weak or outdated build can create future problems.
Old website addresses can be redirected to the most relevant new pages so existing links keep working and avoidable SEO value is not lost.
No. Strong imagery helps, but the project can start with existing assets or a focused image set that can be expanded over time.
The key is keeping the presentation coherent while a stronger asset library is built over time.
FAQ section
Ownership, support, and cancellation
These questions cover what you own, what stays supported, and what happens if you cancel later.
You always keep anything that already belongs to you, including your domain, logo, brand assets, photos, documents, and approved copy you supplied.
The managed service itself stays with Pixel Peak while the site is being delivered and supported.
After 14 paid monthly payments, you can request the website code as part of a transfer, because the initial design and setup work has then been covered across the relationship.
You can cancel on a monthly basis. Once the paid period ends, the hosted site is taken offline, hosting is deleted, and any eligible transfer items are prepared.
Before shutdown, you should back up any email accounts, form data, or other important content linked to the site so nothing essential is lost.
Once work has started, that first payment is non-refundable because it covers design, setup, and build work already underway.
If you cancel after work has started but before the website goes live, no refund is due for that first payment.
Reasonable updates are normal changes connected to the managed website, such as copy edits, image swaps, new proof sections, service page refinements, pricing updates, or FAQ improvements.
Large new scope, custom application work, or special functionality outside the normal website plan is discussed separately before anything starts.
Still Unsure?
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