FAQ
Plain answers before you decide whether the £99/month plan fits.
Use this page to check fit, scope, timing, ownership, support, and what happens if the standard managed website plan is not the right route.
Scope questions answeredOwnership coveredUseful before you book
Before you buy
These are the first questions most businesses ask when deciding whether the service is right for them.
Content, timing, and process
These questions explain how content is handled, how the build moves forward, and what can affect timing.
Current website, domain, and setup
This section answers the practical questions that come up if you already have a website, domain, email setup, or existing files.
Ownership, support, and cancellation
These questions cover what you own, what stays supported, and what happens if you cancel later.
FAQ section
Before you buy
These are the first questions most businesses ask when deciding whether the service is right for them.
The standard plan covers your website build, core pages, hosting, SSL, domain guidance, support, Google Analytics setup, and reasonable ongoing updates for the managed site.
Analytics helps you see how people use the site, which pages perform best, and where enquiries are coming from.
If you decide to run Google Ads later, Pixel Peak can help with setup and integration, but ad spend is separate.
It helps you see how many people are visiting, which pages get attention, which services are attracting interest, where visitors are coming from, and what they click before they contact you.
That gives you a much better basis for deciding what to improve next, instead of relying on assumptions or vague impressions about how the site is performing.
Yes. If you want to drive traffic to the website, Pixel Peak can help configure Google Ads so the site is connected to targeted campaigns and relevant landing pages.
That support is about setup and integration around the website. The advertising spend itself is paid separately, and the standard £99 website plan should not be read as including ad budget.
After the scope and requirements are agreed, the first month is taken in advance so work can begin.
The subscription itself starts only when the website goes live, so your first live month is still a full month of service.
The strongest fit is if you run a trade, consultancy, clinic, agency, local service business, or other owner-led company that needs a stronger service website without a large upfront project bill.
It is less suitable for advanced web apps, complex portals, or anything that depends on custom server-side functionality that has not been agreed separately.
DIY tools are inexpensive to start but leave the strategy, content, and technical upkeep on you. Cheap freelancers can work well, but support quality varies heavily after launch.
Pixel Peak is positioned as a middle ground: more guided than the cheap shortcut, but lighter and easier to start than a large agency project.
FAQ section
Content, timing, and process
These questions explain how content is handled, how the build moves forward, and what can affect timing.
Yes. Pixel Peak helps shape the page structure, headings, calls to action, service messaging, and FAQ copy, so you are not left staring at a blank page.
If you already have strong content, it can be refined. If you only have rough notes, they can be shaped into clearer, more confident messaging.
Timeline bands are shown on the process page and are always estimates. Smaller launch or refresh projects can move inside 7 to 10 working days, while fuller multi-page service websites usually sit in the 2 to 6 week range.
The main things that slow projects down are revisions, missing content, delayed approvals, technical blockers, payment delays, and waiting on access to assets or domain controls.
If concerns come up, they are handled through direct discussion and practical next steps. Most decisions are resolved through staged review and practical discussion.
If a project ever reaches a genuine deadlock, Pixel Peak may still make the final call using established best practice so the build can keep moving. That is rare, but it is stated upfront so the process stays clear.
FAQ section
Current website, domain, and setup
This section answers the practical questions that come up if you already have a website, domain, email setup, or existing files.
Yes. Your domain remains yours. If needed, Pixel Peak can guide you through pointing it to the hosting setup in plain English, or help with a transfer if that is the better option.
If your email accounts are tied to the domain, the options are explained before anything changes so there is no unnecessary disruption.
Sometimes. Pixel Peak can review the current site or existing codebase and assess whether anything is worth reusing. That decision depends on structure, quality, scope, and whether reuse would genuinely save time without creating future problems.
If the existing build is not a clean fit, the safer route is a fresh site with the useful content and assets carried across.
No. Strong imagery helps, but the project can start with existing assets or a focused image set that can be expanded over time.
The key is keeping the presentation coherent while a stronger asset library is built over time.
FAQ section
Ownership, support, and cancellation
These questions cover what you own, what stays supported, and what happens if you cancel later.
You always keep anything that already belongs to you, including your domain, logo, brand assets, photos, documents, and approved copy you supplied.
The managed service itself stays with Pixel Peak while the site is being delivered and supported.
After 14 paid monthly payments, you can request the website code as part of a transfer, because the initial design and setup work has then been covered across the relationship.
You can cancel on a monthly basis. Once the paid period ends, the hosted site is taken offline, hosting is deleted, and any eligible transfer items are prepared.
Before shutdown, you should back up any email accounts, form data, or other important content linked to the site so nothing essential is lost.
Once work has started, that first payment is non-refundable because it covers design, setup, and build work already underway.
If you cancel after work has started but before the website goes live, no refund is due for that first payment.
Reasonable updates are normal changes connected to the managed website, such as copy edits, image swaps, new proof sections, service page refinements, pricing updates, or FAQ improvements.
Large new scope, custom application work, or special functionality outside the normal website plan is discussed separately before anything starts.
Still Unsure?
Still have a question about the £99/month plan? Ask directly.
You do not need to guess whether your business is a fit. Send the basics and Pixel Peak will explain what the standard service covers and what sits outside it.