Patients understood treatment fit before booking.
Patients arrived with clearer symptoms, expectations, and booking intent.
Before
The site explained physio generally, but patients could not quickly match their problem to the right type of support.
What changed
We separated treatment routes, added first-appointment guidance, improved FAQs, and strengthened practitioner reassurance.
Result
Patients arrived with clearer symptoms, expectations, and booking intent.
Buyer hesitation
Patients were asking broad questions that could be answered before the first appointment.
