Compliance enquiries became clearer and easier to action.
Landlords contacted with clearer property details, certificate needs, and urgency.
Before
The site mentioned certificates and testing, but landlords were unsure which service they needed and what happened after a failed report.
What changed
We separated compliance services, added plain-English explanations, clarified remedial routes, and improved mobile contact.
Result
Landlords contacted with clearer property details, certificate needs, and urgency.
Buyer hesitation
The concern was whether landlords would engage with a structured compliance site, or whether they would just ring and expect the whole process to be explained on the call.
