Dog grooming bookings became easier to choose and prepare for.
Customers booked with clearer dog details and fewer questions about service fit.
Before
Customers could see grooming was available but were unsure which appointment type fitted their dog.
What changed
We separated grooming services, added preparation guidance, clarified coat considerations, and improved mobile booking prompts.
Result
Customers booked with clearer dog details and fewer questions about service fit.
Buyer hesitation
They were not sure whether adding more questions to the booking route would put off casual customers — particularly people who just wanted a regular tidy-up and did not know much about coat types.
