Compliance and security services became easier to understand.
Commercial visitors contacted with clearer system type, site type, and support need.
Before
The site grouped technical services together, making it harder for buyers to understand responsibility, coverage, and maintenance options.
What changed
We created clearer service routes, added compliance reassurance, improved maintenance contract copy, and strengthened enquiry prompts.
Result
Commercial visitors contacted with clearer system type, site type, and support need.
Buyer hesitation
Buyers were unsure whether they needed installation, maintenance, repair, or an assessment.
