Site-survey requests arrived with premises, access, frequency, and operating-hour context.
Before
The site described cleaning generally, but buyers could not quickly tell whether the team handled their type of premises.
What changed
We split services by environment, added contract reassurance, improved proof placement, and clarified what details to send.
Result
Prospects contacted with clearer premises type, cleaning frequency, and contract needs.
What may stop a customer
The concern was that separating service types too clearly would make the business feel more limited, when their range across different premises types was actually a competitive strength worth leading with.
What matters in Birmingham and the West Midlands
Office, healthcare, retail, and light-industrial contracts bring different access, compliance, machinery, and out-of-hours requirements. Premises type, floor area, operating hours, and current service gaps should be known before survey.
